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What is Penn National Insurance?



Penn National Insurance was founded in 1919 by the Pennsylvania Farmers and Threshermen’s Mutual Protective Association, under the name Pennsylvania Threshermen’s and Farmer’s Mutual Casualty Company, the company first provided only workers’ compensation insurance for farm workers who operated steam-driven threshing machines.

The company expanded into all lines of property-casualty insurance and now does business in ten states Pennsylvania, Maryland, Delaware, New Jersey, Virginia, North Carolina, South Carolina, Tennessee, Alabama, and Wisconsin.

The carrier employs more than 830 workers and sells its coverage through more than 1,200 independent agencies.

With the network of independent insurance agents and coverages for individuals and businesses, Penn National Insurance has become known as a financially sound insurance company with a strong outlook for the future.



The leading global credit rating agency monitoring the insurance industry, gives Penn National Insurance an “A-” rating, indicating the carrier is an excellent choice for insurance customers.

High ratings from A.M. Best assure customers that Penn National Insurance is capable of offering guaranteed, secure coverage from a trustworthy and reputable insurance carrier.

Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet.

For customers who are not as familiar with insurance companies’ respective reputations, A.M. Best’s rating system allows them to make an informed decision about who they can trust to meet their needs in the short term and to also remain a strong, financially sound insurance company in the long term.




Types of Insurance Does Penn National Insurance Offer

Penn National Insurance offers a variety of coverage solutions for individuals and businesses. Their products include:

  • Homeowners insurance
  • Auto insurance
  • Renters insurance
  • Condo insurance
  • Umbrella insurance
  • Business owners insurance
  • Commercial auto insurance
  • Business property insurance
  • Commercial general liability insurance
  • Worker’s compensation insurance
  • Commercial umbrella insurance

Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs. The company directory can also help you get connected to an agent near you.

Discounts That Penn National Insurance Offer

Penn National Insurance offers many competitive discounts on their coverages, especially for auto insurance. These discounts include:



Daytime running lights discount:

Offered to auto insurance customers whose vehicles come equipped with daytime running lights.



Passive restraints discount:

Offered to auto insurance customers whose vehicles come equipped with passive restraint devices such as automatic seatbelts and airbags.

Multi-car discount:

Offered to auto insurance customers who insure more than one vehicle through Penn National Insurance.



Antilock brakes systems discount:

Offered to auto insurance customers who have Antilock brakes systems discount in their vehicles.




Away to school discount:

Offered to student auto insurance customers who live on campus and are more than 100 miles away from home.

Customer Service of Penn National Insurance

Penn National Insurance allows its customers to file claims over the phone or online anytime. The carrier provides the following customer service options:

  • 24/7 phone claims reporting
  • Online claims reporting
  • Email contact option
  • Online bill pay
  • Snail mail contact option
  • Mobile app available
  • The customer service department is available 24/7
what-is-penn-national-insurance
What is Penn National Insurance

FAQs – Penn National Insurance

What is Penn National Insurance’s average claim response time frame?

Penn National Insurance allows customers to file claims at any time over the phone or online. The carrier’s official website states that customers will be contacted by a local claims adjuster within 24 hours of receiving the assignment, which is transferred by the next business day after a new claim is filed.

What is Pen National Insurance customer service availability?

Penn National Insurance provides 24/7 customer service and claims reporting for its customers. The carrier also has an active social media presence on Facebook, Twitter, and LinkedIn, making them even more accessible to customers.


What is the Penn National Insurance claims process?

Penn National Insurance allows customers to file claims anytime through a couple of different mediums. The carrier’s official website details the process for auto insurance claims as follows:

The steps of a basic auto claim include:

Penn National Insurance receives the claim and assigns it to a claims adjuster no later than the next business day.



You will be contacted by a local claims adjuster within 24 hours of receiving the assignment.

The adjuster gathers any other additional information and discusses the options with you:

You can obtain an estimate from the repair shop of your choice.

If the damage is significant, an appraiser will be immediately assigned to inspect the vehicle.

If you have obtained an estimate of damage from the repair shop of your choice, it is reviewed by our Small Estimate Review Team. An agreed repair price with the shop of the owner’s choice is obtained and payment is issued to you minus the appropriate deductible.

You have the repairs completed to your vehicle and are responsible for paying the bill at the repair shop.

If customers want to check on the status of an existing claim, they can contact their independent insurance agent or the carrier directly.

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